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NOC Officer

Analytical & Troubleshooting Skills Network Topology and Architecture Ticketing and Incident Systems Configuration & Diagnostics Tools Network Monitoring Tools Wireless Technologies Excellent Communication Attention to Detail Proactivity Teamwork Time Management Adaptability

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Requirements

Required Qualifications:

  • HND/B.Sc in Computer Science, Electrical/Electronics Engineering, Information Technology, or related field.

  • Minimum of 2 years experience in a NOC, ISP, or telecommunications support environment.

  • Hands-on experience with network monitoring tools (e.g., PRTG, Zabbix, SolarWinds, LibreNMS).

  • Strong understanding of networking protocols: TCP/IP, BGP, OSPF, MPLS, PPPoE.

  • Familiarity with routers, switches, wireless radios, and firewalls (e.g., MikroTik, Cisco, Ubiquiti).

  • Knowledge of Linux-based systems is an added advantage.

  • Good communication, problem-solving, and time management skills.

Preferred Certifications (optional but advantageous):

  • MTCNA / MTCRE / CCNA

  • CompTIA Network+

  • ITIL Foundation

    Soft Skills:

    • Proactive and analytical mindset.

    • Ability to multitask and prioritize effectively under pressure.

    • Excellent attention to detail and documentation.

    • Strong team player with good interpersonal skills.

Description


The NOC Officer is responsible for monitoring, maintaining, and supporting the health and performance of the organisation’s network infrastructure and customer connectivity. This role ensures 24/7 operational uptime through proactive fault detection, real-time response to incidents, and efficient escalation procedures to minimise service disruptions.


Key Responsibilities:

  • Monitor core network systems, links, and services using NMS (Network Management Systems), dashboards, and ing tools.

  • Detect, analyze, and respond to network anomalies, outages, and performance issues.

  • Escalate unresolved incidents to appropriate Tier-2/3 teams or vendors and follow up to resolution.

  • Perform first-level troubleshooting for LAN/WAN, wireless, DNS, DHCP, VPN, and IP addressing issues.

  • Generate daily, weekly, and monthly reports on network performance and incident trends.

  • Assist in executing planned maintenance, software upgrades, and patch deployments.

  • Document all incidents, procedures, and resolution steps in the ticketing system.

  • Maintain up-to-date knowledge of the network topology and standard operating procedures.

  • Provide remote technical support to field engineers and enterprise customers.

  • Coordinate with ISP, data center, and infrastructure partners for link-related or hardware escalations.

  • Support capacity monitoring, bandwidth analysis, and SLA compliance tracking.

  • Participate in shift-based 24/7 monitoring, including night, weekend, and holiday schedules.